People often ask me Steve, what is it you do? I used to take a while to respond because my work and roles vary a lot. I often used to respond with things like, “I’m helping organisations become more effective with operations, systems and people”, and when responding, I found myself regularly feeling less than satisfied with that response.
I subsequently took some time to consider what it was I actually did. I concluded that I provide people with tools, techniques and insights to help them “change” what they do, how they do it and the reasons why they do it.… Continue Reading